Our campervan conversions are covered by a 12 month (from completion of our works) workmanship warranty, this covers:
We have the right to change this list as we see fit, any decisions will be made by the management team on a case-by-case basis.
This warranty is provided on the condition that you maintain your vehicle as and when required.
Maintenance includes checking of levels and topping up where necessary.
Special care must be taken when operating moving parts, including hob/sink lids and gas grill doors.
It should be noted that excessive force applied can result in damages, which may then not be covered under the warranty.
Worktop surfaces should be maintained and cleaned with normal household cleaning products but not bleach. Bamboo surfaces are not covered by any warranty as they require very careful maintenance.
Excessive heat applied to the worktop can cause heat marks which will not be covered under the warranty. We always advise using heatproof mats or similar when placing hot items on the work surfaces.
Water systems are required to be fully drained when the temperature reaches 5°c and below. Frozen water damage is not covered under warranty.
The warranty is also subject to fair wear and tear policy and excludes any user error or accidental damage.
If you do not meet this condition fully, we may reject a claim under the warranty and all benefits to you under this warranty may be forfeited and we will be released from all obligations to you.
You are responsible for the costs of this maintenance.
As we only use high quality products in our campervan conversions, each part will come with its own warranty/guarantee. After our initial 12 month warranty has expired then parts covered by the manufactures warranty are still covered, we will be able to assist but our labour (performed at our Nottingham workshop) to remove and refit the covered part will be chargeable.
The warranty is subject to a fair wear and tear policy and excludes any user error or accidental damage.
Any furniture fascia or worktops subject to excessive heat from heat sources causing damage or marking will not be covered under warranty.
Vehicle abuse and accidental damage to any components of the van and/or conversion will not be covered under warranty.
Care and maintenance, where required, is essential, and if not adhered to will void any warranty.
Examples of the care and maintenance that is to be expected include:
Taking special care when operating moving parts including hob/sink lids, and gas grill doors
Not applying excessive force to any of the campervan conversions furniture or fixings.
Utilising heatproof mats when placing hot items on the work surfaces.
Following the procedures outlined in all instruction books/manuals that we provide.
Operating and caring for the poptop roof in accordance with the manual.
1) DEFINITIONS
“Goods” means any goods and/or services provided by the Company as
ordered by the Client
“Company” means Transporter Outdoors Ltd
“Client” means the person, firm or company placing an order with the
Company.
2) APPLICATION
These terms and conditions apply to any provision of services or materials by
the Company to the Client.
3) FORMATION OF CONTRACT
All Goods sold by the Company are sold subject to the Company’s standard
terms and conditions (as detailed below) which form part of the Client’s
contract with the Company. Terms and conditions on the Client’s order form or
other similar document shall not be binding on the Company.
4) QUOTATIONS
The prices, quantities and delivery time stated in any quotation are not binding
on the Company. They are commercial estimates only which the Company will
make reasonable efforts to achieve.
5) ORDERS
Orders will be deemed to have been placed when an email confirmation has
been received from or on behalf of The Client and a non-refundable deposit
has been received.
6) TIMETABLE
The Company will use its best endeavours to supply the services or materials
within the quoted time but time will not be of the essence within the contract.
7) RISK OF LOSS
The risk of loss or damage to the Goods shall pass to the Client upon delivery
of the Goods.
8) PAYMENTS
8.1 For quotes totalling an amount below £8000 a deposit of 1/2 quotation is
required to secure a build slot and begin ordering parts.
For quotes totalling an amount above £8000 a deposit of 1/3 quotation is
required to secure a build slot and begin ordering parts.
£250 of the deposit is non-refundable if the job is cancelled by the Client after
initially placing the Order.
8.2 The final balance is due once the build is completed. It must be paid
before the vehicle is handed back to the Client
8.4 The Company reserves the right to increase a quoted fee in the event that
the client requests a variation to the work agreed.
9) CANCELLATION
In view of the nature of the service, any order – once confirmed by the
Company – is not cancellable without penalty. Cancellation of the Order by the
Client will only be accepted on condition that any costs, charges and
expenses already incurred (for example, ordering the kitchen units, poptop roof, rock & roll bed
or seating), including any charges that will be levied by a sub-contractor
on account of their expenses, work or cancellation conditions will be
reimbursed to the Company forthwith.
10) LOSS OR DAMAGE TO SUPPLIES
The Company will take all reasonable steps to ensure the protection from loss,
damage or destruction of the services or materials it supplies to the Client.
11) WARRANTY
There is a 12 month warranty on conversion work and parts supplied by the
Company. Unreasonable usage causing damage or default is not included.
12) LIMITATION OF LIABILITY
The Client shall fully indemnify the Company against any liability to third
parties arising out of the Client’s use of the Goods.
13) GOVERNING LAW
These Terms of Trading shall be subject to and construed in accordance with the laws
of England and the parties hereby submit to the exclusive jurisdiction of the English
courts.
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